Privacy Policy
Last updated: 23 October 2026
1. Introduction
Qualitur Viagens e Turismo, LDA, hereinafter referred to as “Qualitur”, respects the privacy of visitors to its website and is committed to processing personal data responsibly, transparently and in accordance with applicable legislation.
This Privacy Policy explains what personal data may be collected, the purposes for which it is used, with whom it may be shared, how long it may be retained and what rights data subjects may exercise.
This policy applies to personal data processed in connection with the use of the Qualitur website, information requests, bookings, newsletter subscriptions and communications relating to our services.
Where processing requires the data subject’s consent, that consent will be requested whenever legally required.
2. Data controller
The controller responsible for processing personal data is:
Qualitur Viagens e Turismo, LDA
Address: Praça 4 de Setembro, São Filipe, Fogo Island, Cape Verde
Email: info@qualitur.cv
Website: https://qualitur.cv
For any questions relating to this Privacy Policy or the processing of your personal data, you may contact us at info@qualitur.cv.
3. Personal data we may collect
The personal data processed depends on how you use our website and the services you request. Qualitur seeks to limit the collection of data to what is necessary for each purpose.
3.1. Information and contact requests
When you contact us or request information about our services, we may process the information you provide, including:
Name;
Email address;
Telephone number, where provided;
Content of your message;
Other information necessary to respond to your request.
3.2. Tourist service bookings
When you make or request a booking, we may process the data necessary to manage the booking and provide the requested services, including:
Name of the customer and, where necessary, the other participants;
Contact details;
Booking information, including the service, dates and number of participants;
Specific requests relevant to organising the service;
Payment-related information, to the extent necessary to manage the booking.
Bookings may be managed through the TrekkSoft platform or, where applicable, through the Viator platform.
The data actually collected depends on the service booked and the information required to organise and provide it.
3.3. Newsletter subscriptions
If you subscribe to the Qualitur newsletter, we may process your name, email address and the information necessary to manage your subscription and communication preferences.
Subscription is voluntary and is not a condition for requesting information or booking our services.
3.4. Browsing data and statistics
When you use the website, technical and browsing data may be collected through cookies or similar technologies, depending on the tools actually used and the preferences expressed by the user.
When Google Analytics is active, statistical data relating to website usage may be processed, such as pages visited, visit duration, traffic sources and information about the device and browser used.
The use of non-essential cookies and statistical analysis tools will be subject to applicable rules and, where required, the user’s consent.
3.5. Payments
Payments relating to Qualitur services may be made through different channels, depending on the booking method used:
The TrekkSoft platform;
The Viator platform;
A payment made directly to Qualitur.
The data required to process a payment may be handled by the platform or payment service provider involved.
Qualitur may receive transaction-related information, such as the amount, payment status and transaction reference, for booking management, invoicing, accounting and customer support purposes.
The banking data processed depends on the payment method used. Qualitur should not retain full bank card details unless this is genuinely necessary and legally permitted.
3.6. Unnecessary data
We ask you not to send us personal data that is not necessary for your request or booking.
If additional information is required to organise a specific service, it will be used for the relevant purpose in accordance with applicable legislation.
4. Purposes and legal grounds for processing
Qualitur may process personal data for the following purposes:
Responding to information requests: managing messages, contact requests and requests for clarification.
Managing bookings: processing booking requests, organising the requested tourist services and communicating with customers.
Providing contracted services: coordinating excursions, transport, activities and other services included in a booking.
Managing payments and invoicing: monitoring payment status and complying with applicable administrative, accounting and tax obligations.
Sending newsletters: sending information, news and promotional communications to subscribers where there is a lawful basis for doing so.
Analysing website usage: understanding how visitors use the website and improving its operation, in compliance with the rules applicable to analytics tools.
Complying with legal obligations: meeting the legal obligations applicable to Qualitur’s activities.
Protecting Qualitur’s rights: where necessary and legally permitted, managing complaints, preventing fraudulent use and exercising or defending legal rights.
Depending on the specific purpose, processing may be based on the performance of a contract or pre-contractual steps, compliance with legal obligations, the data subject’s consent or another legally permissible basis.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Newsletter and marketing communications
If you subscribe to the Qualitur newsletter, we may use your email address to send news, destination information, details about tourist services, offers and other communications relating to our activities.
The newsletter is managed through the Brevo platform, which may process personal data in connection with providing this service.
You may unsubscribe at any time using the unsubscribe link included in our communications, where available, or by contacting us at info@qualitur.cv.
Unsubscribing from the newsletter does not prevent us from sending communications strictly necessary to manage a booking or comply with legal obligations.
Personal data will not be disclosed to third parties for direct marketing purposes without the legal basis required by applicable legislation.
6. Cookies and statistical analysis tools
The Qualitur website may use cookies and similar technologies to ensure its operation, remember preferences and, where applicable, analyse how it is used.
Cookies are small files stored on the user’s device that may, among other functions, allow certain browsing information to be recognised.
6.1. Google Analytics
When active, Google Analytics may be used to obtain statistics about website usage, understand visitors’ general behaviour and improve the browsing experience.
The data processed, cookies used, retention periods and applicable processing conditions depend on the tool’s actual configuration.
Where legally required, statistical analysis cookies will only be activated after the user’s consent has been obtained.
6.2. Managing preferences
Where the website uses non-essential cookies, users should have appropriate means to accept or reject those cookies and, where applicable, change or withdraw their preferences.
Browser settings may also allow cookies to be blocked or deleted. Blocking certain cookies may affect some website features.
For information about the cookies actually used, please consult the website’s cookie preference panel, where available.
7. Sharing personal data
Qualitur may disclose personal data to third parties where necessary for the purposes described in this policy, where there is a valid legal basis and applicable data protection obligations are respected.
Recipients may include:
TrekkSoft: for managing bookings made through this platform and, where applicable, associated payments.
Viator: for managing bookings made through this platform and communicating information necessary to provide the services.
Payment service providers: for processing payments made directly to Qualitur, where applicable.
Brevo: for managing and sending the newsletter.
Google: in connection with the use of Google Analytics, when this tool is active.
Administrative, accounting and technology service providers: where necessary to support Qualitur’s activities.
Competent authorities: where disclosure is required by law or necessary to comply with legal obligations.
The type of data disclosed will depend on the service used and the purpose of the processing. Qualitur will seek to limit disclosure to the data necessary for each purpose.
Depending on the service provided and the applicable terms, the providers involved may act as independent data controllers or process data on behalf of Qualitur.
8. International transfers of data
Some service providers used by Qualitur may process personal data outside Cape Verde, depending on their location and the technological infrastructure they use.
Where applicable, personal data may be transferred to other countries in connection with booking management, newsletter delivery, website analytics or payment processing.
International transfers of personal data must comply with applicable legislation. Where necessary, appropriate safeguards must be in place to protect the transferred data.
For further information about any international transfers and the applicable safeguards, data subjects may contact Qualitur at info@qualitur.cv.
9. Retention of personal data
Qualitur retains personal data for as long as necessary for the purposes for which it was collected, without prejudice to retention periods required by applicable legislation or necessary for the establishment, exercise or defence of legal claims.
The retention period depends on the nature of the data and the purpose of processing. It may take into account:
The time needed to respond to information requests;
The duration of a booking and the provision of contracted services;
Applicable accounting, tax and administrative obligations;
Newsletter subscriptions, until the subscription is cancelled or while another legitimate basis for retaining the data exists;
Retention periods defined for cookies and statistical analysis tools, where applicable;
The need to retain certain information to manage complaints or defend legal rights.
When data is no longer necessary, it will be deleted or appropriately anonymised, as applicable and permitted by law.
10. Security of personal data
Qualitur seeks to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
Technical and organisational security measures should be appropriate to the nature of the data processed, the purposes of processing and the risks involved.
Providers processing data on behalf of Qualitur should also be subject to applicable security and confidentiality obligations.
Despite the protective measures adopted, no transmission of data over the Internet can be considered absolutely secure.
11. Rights of data subjects
Under applicable legislation and depending on the circumstances, data subjects may exercise the rights available to them, including:
Right to information: to understand the conditions under which their data is processed.
Right of access: to find out whether their data is being processed and to access it, as provided by law.
Right to rectification: to request the correction of inaccurate or incomplete data.
Right to erasure or blocking: to request the erasure or blocking of data in legally prescribed circumstances.
Right to object: to object to certain processing activities, in accordance with applicable legislation.
Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.
Other rights provided by applicable legislation: depending on the nature of the processing and the applicable legal requirements.
To exercise your rights, you may send a request to info@qualitur.cv, indicating the right you wish to exercise and the information necessary to locate the relevant data.
Where there are reasonable grounds, we may request additional information strictly necessary to verify the applicant’s identity.
Requests will be handled in accordance with the terms and deadlines established by applicable legislation. The exercise of these rights does not override legal retention obligations that may prevent certain data from being erased immediately.
12. Complaints
If you believe that the processing of your personal data does not comply with applicable legislation, you may contact Qualitur at info@qualitur.cv to raise your concern.
You may also lodge a complaint with the competent supervisory authority, in accordance with the law.
In Cape Verde, the competent authority for personal data protection is the National Data Protection Commission (Comissão Nacional de Proteção de Dados — CNPD).
Official website: https://www.cnpd.cv/
13. Links to third-party websites
The Qualitur website may contain links to third-party websites or platforms, including platforms used for bookings or other services.
Qualitur does not necessarily control the privacy practices of those websites or platforms. We recommend reviewing their privacy policies before providing them with personal data.
14. Changes to this policy
Qualitur may update this Privacy Policy whenever necessary, including as a result of legal, operational or technological changes.
The updated version will be made available on this page, together with the relevant update date.
Where a change requires additional information or consent, the legally required measures will be taken.
15. Contact
For questions relating to this Privacy Policy, the processing of personal data or the exercise of your rights, please contact:
Qualitur Viagens e Turismo, LDA
Email: info@qualitur.cv
Website: https://qualitur.cv
Address: Praça 4 de Setembro, São Filipe, Fogo Island, Cape Verde
©Qualitur Viagens e Turismo, Lda – 2021. All rights reserved.